Shipping Policy

Shipping Policy

Introduction
  • Thank you for visiting and shopping at crzycase.com.
  • This Shipping Policy outlines the terms and conditions related to order shipping.
Shipment Processing Time
  • Order dispatch time: 2 to 4 working days.
  • Order delivery time: 6 to 12 working days.
  • Weekends (Saturday & Sunday) and public holidays are excluded.
  • Orders are not shipped or delivered on weekends or holidays.
Delivery Delay Notice
  • Delivery time may vary based on shipping address.
  • Delays may occur due to public holidays, extreme weather, or high order volume.
  • If there is a significant delay, customers will be notified via email.
Shipping Rates & Estimates
  • Shipping charges are calculated and displayed at checkout.
  • Delivery charges and delivery time may vary depending on location and conditions.
Shipment Confirmation & Tracking
  • A shipment confirmation email will be sent once the order is shipped.
  • Tracking number(s) will be provided in the email.
  • Tracking details may become active within 48 hours.
Customs, Duties & Taxes
  • crzycase.com is not responsible for any customs duties or taxes.
  • All additional charges imposed during or after shipping are the responsibility of the customer.
Damaged Orders
  • crzycase.com is not liable for products damaged or lost during shipping.
  • If a product is received damaged, customers should email images of the damaged item.
  • All packaging materials and damaged goods must be preserved before contacting us.
Delivered Issues
  • If an order is marked as delivered but not received, contact us within 2 days.
  • Issues reported after 2 days from delivery date cannot be escalated.
RTO / Undelivered Orders
  • If an order is returned due to customer or courier-related issues, reshipping charges apply.
  • Total return shipping cost is ₹120 (₹60 charged twice by courier).
  • 50% of the amount will be borne by us.
  • 50% of the amount must be paid by the customer to reship the order.
Returns Policy
  • Please refer to our Return & Refund Policy for detailed return procedures.