Shipping Policy

Shipping Policy

Introduction	Thank you for visiting and shopping at crzycase.com. This Shipping Policy outlines the terms and conditions related to order shipping.
Shipment Processing Time	Order dispatch time: 2 to 4 working days. Order delivery time: 6 to 12 working days. Weekends (Saturday & Sunday) and public holidays are excluded. Orders are not shipped or delivered on weekends or holidays.
Delivery Delay Notice	Delivery time may vary based on shipping address. Delays may occur due to public holidays, extreme weather, or high order volume. If there is a significant delay, customers will be notified via email.
Shipping Rates & Estimates	Shipping charges are calculated and displayed at checkout. Delivery charges and delivery time may vary depending on location and conditions.
Shipment Confirmation & Tracking	A shipment confirmation email will be sent once the order is shipped. Tracking number(s) will be provided in the email. Tracking details may become active within 48 hours.
Customs, Duties & Taxes	crzycase.com is not responsible for any customs duties or taxes. All additional charges imposed during or after shipping are the responsibility of the customer.
Damaged Orders	crzycase.com is not liable for products damaged or lost during shipping. If a product is received damaged, customers should email images of the damaged item. All packaging materials and damaged goods must be preserved before contacting us.
Delivered Issues	If an order is marked as delivered but not received, contact us within 2 days. Issues reported after 2 days from delivery date cannot be escalated.
RTO / Undelivered Orders	If an order is returned due to customer or courier-related issues, reshipping charges apply. Total return shipping cost is ₹120 (₹60 charged twice by courier). 50% of the amount will be borne by us. 50% of the amount must be paid by the customer to reship the order.
Returns Policy	Please refer to our Return & Refund Policy for detailed return procedures.