Refund Policy

Return, Replacement & Refund Policy

Return & Replacement
  • Parcel opening video is mandatory for any return or replacement request.
  • Replacement will be provided only if there are fitting issues or a wrong product is delivered by us.
  • Return or exchange is applicable only for fitting-related issues.
  • Parcel opening video and a separate video explaining the fitting issue are compulsory.
Non-Eligible Replacement Cases
  • Lens protector is applied on the phone.
  • Skin is attached to the phone.
  • Cover does not fit due to external accessories, especially soft silicone covers.
Color Disclaimer
  • Color difference cannot be considered as an issue.
  • Colors may vary due to the printing process.
  • Images uploaded on the website are mock-ups.
  • Please check uploaded videos for material and finish clarity.
Cancellation Policy
  • Once an order is moved to production, cancellation is not possible.
Refund Policy
  • Refunds are not available for customized products.
  • Processing fees are non-refundable under all circumstances.
  • Non-refundable charges include shipping charges, payment gateway charges, and order processing fees.
Exchange Policy
  • Exchange is allowed only for defective or damaged products.
  • Exchange will be provided for the same product only.
  • Customer must contact us with the order reference number for approval.
  • Parcel opening video is mandatory for exchange.
Return Process
  • Receipt or proof of purchase is required.
  • Please do not send your purchase back to the manufacturer.
  • Contact us with your order reference number for return or exchange.
  • We try our best to respond within 24 hours.