Refund Policy

Return, Replacement & Refund Policy

Return & Replacement	Parcel opening video is mandatory for any return or replacement request. Replacement will be provided only if there are fitting issues or a wrong product is delivered by us. Return or exchange is applicable only for fitting-related issues. Parcel opening video and a separate video explaining the fitting issue are compulsory.
Non-Eligible Replacement Cases	Lens protector is applied on the phone. Skin is attached to the phone. Cover does not fit due to external accessories, especially soft silicone covers.
Color Disclaimer	Color difference cannot be considered as an issue. Colors may vary due to the printing process. Images uploaded on the website are mock-ups. Please check uploaded videos for material and finish clarity.
Cancellation Policy	Once an order is moved to production, cancellation is not possible.
Refund Policy	Refunds are not available for customized products. Processing fees are non-refundable under all circumstances. Non-refundable charges include shipping charges, payment gateway charges, and order processing fees.
Exchange Policy	Exchange is allowed only for defective or damaged products. Exchange will be provided for the same product only. Customer must contact us with the order reference number for approval. Parcel opening video is mandatory for exchange.
Return Process	Receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer. Contact us with your order reference number for return or exchange. We try our best to respond within 24 hours.