Frequently Asked Questions
Ordering
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and UPI payments. You can also choose to pay with Cash on Delivery (COD) for orders within India.
Is buying online safe?
Absolutely! We use industry-standard encryption technology to protect your personal and financial information during the checkout process. You can shop with confidence knowing that your details are secure.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it, or before it has been dispatched. To cancel, please email us at info@crzycase.com with your order number and name.
I need to change my shipping address. How can I do that?
Please contact us at info@crzycase.com as soon as possible with your order number and the updated shipping address. We'll do our best to accommodate your request, but we can't guarantee changes once an order has been processed.
Shipping
What shipping methods are available?
We currently offer standard shipping within India through reliable Indian courier services.
How long will it take to get my package?
Please allow 1-2 business days for order processing. After that, standard shipping typically takes 5-7 business days within India. However, delivery times can vary due to factors like weather, holidays, and customs (if applicable).
Do you ship internationally?
Currently, we only ship within India. We may expand to international shipping in the future, so stay tuned!
Can I track my order?
Yes, once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on the courier company's website.
Returns and Refunds
What is your return policy?
A: We have a 14-day return policy. You can find the full details on our Return and Refund Policy page.
My item arrived damaged. What should I do?
We're sorry to hear that! Please contact us immediately at info@crzycase.com with your order number and a photo of the damaged item. We'll be happy to help resolve the issue.
Products
How do I know if a case will fit my phone?
Each product page specifies compatible phone models. You can also use the search filters on our website to narrow down your options by phone model.
What types of phone cases do you sell?
We offer a wide variety of phone cases for different phone models, including protective cases, stylish cases, and designer cases. We use high-quality materials to ensure durability and style.
Other
Do you offer bulk discounts?
Yes, we do! If you're interested in placing a bulk order, please contact us at info@crzycase.com for a custom quote.
How can I contact customer support?
You can reach us by email at info@crzycase.com. We strive to respond to all inquiries within 24 hours.