| How long does it take to ship? |
- Orders in India, once shipped, are typically delivered within 5–7 business days for metro cities.
- For the rest of India, delivery usually takes 7–10 business days.
- Delivery time may vary due to shipping address, public holidays, or unforeseen conditions.
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| Are there any additional shipping charges? |
- Free shipping is available on orders above ₹300.
- For orders below ₹300, a shipping charge of ₹49 is applicable.
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| What if my order is undelivered? |
- Our courier partners will attempt delivery up to three times.
- If delivery is unsuccessful, the order will be returned to us.
- Once received, re-shipping will be initiated within 24–48 hours (reshipping charges may apply).
- If your order is marked as delivered but not received, contact us via email or WhatsApp within 2 days of delivery status.
- Complaints raised after 2 days from the delivery date cannot be escalated.
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| How do I return or exchange my product? |
- Parcel opening video is mandatory for any return or exchange.
- Exchange is possible only for fitting issues or if a wrong product was delivered by us.
- Refunds are not available.
- Orders that have moved into production cannot be cancelled.
- Contact us with your Order ID; we aim to respond within 24 hours.
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| How do I cancel my order? |
- As all cases are customized and made on customer-specific requirements, order cancellation is not possible.
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| What are the terms & conditions for refund? |
- Refunds are not provided for customized products.
- Processing fees such as shipping charges, payment gateway fees, and order processing charges are non-refundable.
- Shipping charges cannot be refunded under any circumstances.
- Some products may be shipped based on color availability without prior notice (e.g., smoke cases, soft silicone cases, hair accessories).
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| Exchange policy |
- We only replace items if they are defective or damaged.
- Exchange is applicable only for the same product.
- Please contact us and get confirmation before sending the product.
- Parcel opening video is mandatory for exchange approval.
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| Is it safe to shop on crzycase.com? |
- All payments made via Credit Card, Debit Card, UPI, Wallets, and Net Banking are processed through secure encrypted connections.
- Your payment information is fully protected and secure.
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| What should I do if my payment fails? |
- Please retry the payment after verifying your account details, billing address, and internet connection.
- If the amount is debited despite payment failure, it is usually reversed within 10 business days.
- For further assistance, please contact our support team.
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