Order Cancellation Policy
At Crzy Case, we understand that sometimes you might need to cancel an order. We've made the process as easy as possible.
Cancellation Window
You can cancel your order within 24 hours of placing it, or before it has been dispatched, whichever comes first.
How to Cancel
To cancel your order, please send an email to info@crzycase.com with the following information:
- Your order number
- Your name
- The reason for cancellation (optional)
Confirmation
Once you've requested a cancellation, we'll send you an email confirming that your order has been cancelled. If your order has already been dispatched, we may not be able to cancel it. However, you can still return the item to us for a refund, according to our Return and Refund Policy.
Refunds
If your order is cancelled before it has been dispatched, you will receive a full refund to your original payment method. Please allow 5 business days for the refund to be processed.
Exceptions
Please note that some orders may not be eligible for cancellation, such as:
- Custom-made or personalized items
- Items that have already been dispatched
Contact Us
If you have any questions about our cancellation policy, please don't hesitate to contact us at info@crzycase.com.